![]() I sent an email with a screen shot which shows that there was no detection of the foot pedal and is shows that my computer is using the latest hardwarde 3.0. I did this and the foot pedal was not detected. I sent a message to NCH customer servcies who did promptly get back to me asking me with the following instructions: "to check the device is working properly and being detected by your system please click on "Apple logo -> About this Mac -> System report -> Hardware -> USB" you should see your device in the devices list". I plugged it into another computer ( a non Mac) to see if it would install and it did not. I have registered my Express Scribe pro and when I went to run the set up wizard for the controller it says "Plug and play controller diagnostics for Express Scribe Transcription (Registered) v 6.05 (Mac OS X 10.11.6): No devices found". I ordered it believing it would work immediately but it did not. I bought this device as I am newly set up in business and many companies use Express Scribe. I am desperately trying to find a solution to my Infinity In USB -2 ver 14 that is not working with my Mac computer. I have no idea what to do at this point! I've even resorted to looking into other transcription programs, but seeing as I've paid for this one, if I can get it to work, it would obviously be ideal. Any (fast) advice would be appreciated. Like I said, this program was working pretty well up until today. I thought maybe it might have something to do with my iOS as I just recently updated it on my laptop but that was in the beginning of the month. ![]() I paid good money to have a program that actually works! I may also ask for a refund if I don't see this problem resolved soon, as it is currently a complete waste of money for me seeing as the program is blatantly not working at all for me. I have time-sensitive work that needs to be completed and I will be forced to use another transcription program if this problem is not resolved. It is clearly a software issue and not a pedal issue. I plugged my pedal into a family friend's computer (she is also a transcriptionist and also uses ExpressScribe, but she has an older version of the program, 5 point something, with the basic licensure whereas I have 6.4 with the professional license), and the pedal worked on her computer. This seems suspicious because this particular pedal is listed as a compatible pedal for the professional software. I am very frustrated because the program worked just fine with the free version just yesterday, and today it was acting up and freezing so I purchased it thinking that would resolve the minor issues, and it escalated into a severe issue where it is literally not even possible for me to use the program with this pedal anymore. Plug and play controller diagnostics for Express Scribe Transcription (Registered) v 6.04 (Mac OS X 10.10.5): Even with the updated, professional purchased version! When I click on "plug and play controller diagnostics", I get the following message: Unfortunately it appears that the pedal is STILL not recognized at all by ExpressScribe! When I open the application and go to Preferences>Controller setup wizard, it claims that there is no plug and play foot pedal connected at all, when that is clearly not the case. I purchased the professional software for $40.00 (not the standard but the advanced license). The screen indicated that there was no device recognized at all. My next course of action was to buy the professional service, since a family friend had similar issues when her "free trial" ran out. I figured it was a gimmick to force people to buy the program but I felt like I had no choice, since there's no comparable transcription software out there that's actually free of charge. Not so! It only made things worse. I discovered that Express Scribe no longer seemed to recognize my foot pedal (Infinity IN-USB-2) at all! Even though it had been working for the most part up until this point, Express Scribe no longer seemed to see it as a valid foot pedal-or even a foot pedal at all. ![]() Today, the program for some reason was having severe issues with playback so I thought it probably just needed an update. ![]() I've been using the free version for the past 2 years with only minor issues, such as occasional freezing and lag. ![]() I'm pretty desperate for any advice someone might have for me.I'm freaking out! Today I updated ExpressScribe on my computer because it was performing poorly. ![]()
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